Pampered Pets is a family-owned grooming business in Big Bear Lake that’s been operating for three decades, with grooming knowledge passed down through generations. The owners clearly care deeply about dogs — you can see it in how they’ve set up their operation with specific comfort in mind.

They use room temperature dryers instead of hot ones, which makes a real difference for dogs who get anxious during grooming. They also stock hypoallergenic shampoos, which matters if your dog has sensitive skin. During appointments, the staff uses gentle handling and soft voices to keep dogs calm throughout the process.

What sets them apart is their willingness to work with dogs that other groomers might turn away. They take on elderly dogs and those with behavioral challenges, charging an additional fee for the extra attention and patience required. They understand that some dogs need a different approach, and they’re committed to making the experience positive rather than stressful.

Between full grooming sessions, they offer maintenance services for $5 — think nail trims or quick cleanups — which helps you keep your dog looking decent without the expense of a full groom. They’ll work with dogs of all sizes, whether you have a tiny Chihuahua or a large breed.

The team approaches even nervous or reactive dogs with patience, using calm voices and affection to help them feel safer over time. It’s not a quick-in-quick-out operation; they’re genuinely interested in making grooming a positive experience for each dog that comes through the door. If you’re dealing with a dog that’s had bad grooming experiences before or just tends to be anxious, this is the kind of place where you might actually see improvement rather than just white-knuckling through the appointment.